Privacy Policy

Introduction

We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and make a purchase from our store.

Please read this Privacy Policy carefully. By using our website and services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information You Provide

When you place an order or create an account, we collect information that you voluntarily provide, including:

  • Contact Information: Name, email address, phone number
  • Shipping Information: Delivery address, city, state/province, postal code, country
  • Billing Information: Billing address (credit card information is processed securely through our payment processor and is not stored on our servers)
  • Account Information: Username, password (encrypted), and order history if you create an account
  • Communication Data: Messages you send us through contact forms or email

Information Automatically Collected

When you visit our website, we automatically collect certain information about your device and browsing activity:

  • Technical Data: IP address, browser type and version, operating system, device type
  • Usage Data: Pages viewed, time spent on pages, links clicked, referring website
  • Cookies and Tracking Data: Information collected through cookies and similar technologies (see Cookies section below)

Order and Transaction Information

When you make a purchase, we collect:

  • Product details and customization specifications
  • Order history and transaction records
  • Shipping tracking information
  • Customer service communications

2. How We Use Your Information

We use the collected information for the following purposes:

To Process and Fulfill Your Orders

  • Manufacture your custom products according to specifications
  • Process payments securely
  • Ship products to your designated address
  • Send order confirmations and shipping notifications
  • Provide tracking information

To Communicate With You

  • Respond to your inquiries and customer service requests
  • Send important updates about your order status
  • Notify you of changes to our policies or services

To Improve Our Services

  • Analyze website usage to improve user experience
  • Identify and fix technical issues
  • Develop new products and features
  • Understand customer preferences and trends

For Legal and Security Purposes

  • Comply with legal obligations and regulations
  • Protect against fraud and unauthorized transactions
  • Enforce our Terms and Conditions
  • Resolve disputes and address complaints

Marketing Communications (With Your Consent)

  • Send promotional emails about new products, special offers, or updates
  • You can opt out of marketing emails at any time using the unsubscribe link

3. Legal Basis for Processing (GDPR)

If you are located in the European Economic Area (EEA), our legal basis for collecting and using your personal information depends on the data and context:

  • Contract Performance: Processing necessary to fulfill our contract with you (processing orders, shipping products)
  • Legitimate Interests: Our legitimate business interests (improving services, preventing fraud)
  • Legal Obligation: Compliance with legal requirements (tax records, customs documentation)
  • Consent: Where you have given explicit consent (marketing communications)

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

Service Providers

We share information with trusted third-party service providers who assist us in operating our business:

  • Payment Processors: To securely process your credit card and payment transactions
  • Shipping Carriers: To deliver your orders (name, address, phone number, tracking information)
  • Print-on-Demand Partners: To manufacture your custom products according to your specifications
  • Email Service Providers: To send order confirmations and communications
  • Web Hosting and Analytics: To host our website and analyze usage patterns
  • Cloud Storage Services: To securely store order and customer data

These service providers are contractually obligated to protect your data and use it only for the purposes we specify.

Legal Requirements

We may disclose your information if required to do so by law or in response to:

  • Valid legal processes (subpoenas, court orders)
  • Government or regulatory requests
  • Protection of our rights, property, or safety
  • Investigation of fraud or security issues
  • Enforcement of our Terms and Conditions

Business Transfers

If our business is sold, merged, or acquired, your information may be transferred to the new owner as part of the transaction. You will be notified of any such change.

5. International Data Transfers

Our business operates primarily in the United States. If you are located outside the US, please be aware that your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

For customers in the EEA, we ensure appropriate safeguards are in place for international transfers in accordance with GDPR requirements.

6. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us provide a better user experience and analyze website performance.

Types of Cookies We Use

  • Essential Cookies: Required for the website to function properly (shopping cart, checkout process, security)
  • Performance Cookies: Help us understand how visitors use our site (Google Analytics)
  • Functionality Cookies: Remember your preferences and settings
  • Marketing Cookies: Track your browsing to show relevant advertisements (if applicable)

Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may limit your ability to use some features of our website, such as the shopping cart.

Third-Party Tracking

We use Google Analytics to analyze website traffic. Google Analytics uses cookies to collect anonymous usage data. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

  • Encryption: SSL/TLS encryption for data transmission
  • Secure Payment Processing: PCI-DSS compliant payment processors
  • Access Controls: Limited access to personal data on a need-to-know basis
  • Regular Security Audits: Monitoring and testing of security systems
  • Password Protection: Encrypted storage of account passwords

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

8. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this Privacy Policy:

  • Order Information: Retained for 7 years for tax, accounting, and legal compliance purposes
  • Account Information: Retained until you request deletion or close your account
  • Marketing Data: Retained until you unsubscribe or request deletion
  • Inactive Accounts: May be deleted after 3 years of inactivity following notice

9. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

For All Customers

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request correction of inaccurate or incomplete information
  • Deletion: Request deletion of your personal information (subject to legal obligations)
  • Opt-Out: Unsubscribe from marketing communications at any time

Additional Rights for EEA/UK Customers (GDPR)

  • Right to Restriction: Request restriction of processing in certain circumstances
  • Right to Portability: Receive your data in a structured, commonly used format
  • Right to Object: Object to processing based on legitimate interests
  • Right to Withdraw Consent: Withdraw consent at any time (where processing is based on consent)
  • Right to Lodge a Complaint: File a complaint with your local data protection authority

Additional Rights for California Residents (CCPA)

  • Right to Know: What personal information we collect, use, and share
  • Right to Delete: Request deletion of personal information (with exceptions)
  • Right to Opt-Out: Opt out of sale of personal information (we do not sell personal information)
  • Right to Non-Discrimination: Equal service and pricing regardless of privacy choices

How to Exercise Your Rights

To exercise any of these rights, please contact us using the information provided in the Contact Us section. We will respond to your request within 30 days (or as required by applicable law).

10. Children’s Privacy

Our website and services are not directed to children under the age of 13 (or 16 in the EEA). We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

11. Third-Party Links

Our website may contain links to third-party websites, plugins, or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page with a new “Last Updated” date.

For material changes, we will provide notice through:

  • Email notification to registered users
  • Prominent notice on our website

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Response Time: Within 24 hours during working hours
Working Hours: Monday – Friday, 9:00 AM – 5:00 PM (US Pacific Time)

Contact Methods:

For privacy-specific inquiries or to exercise your data rights, please include “Privacy Request” in your subject line.

Your privacy matters to us. We are committed to protecting your personal information and handling it responsibly.Retry