Welcome to our store. By placing an order with us, you agree to the following terms and conditions. Please read them carefully before making a purchase.
1. Made-to-Order Products
All products sold in our store are made to order specifically for you. Due to the custom nature of our products, all sales are considered final upon order placement. We do not accept returns or exchanges under any circumstances.
2. Order Accuracy
It is your responsibility to ensure that all information provided during checkout is accurate and complete, including:
- Shipping address
- Contact information
- Product specifications and customization details
Please double-check all details before confirming your order, as changes cannot be made once production begins.
3. Address Changes
Once your order has been shipped, we cannot modify the shipping address. If you provided an incorrect address and the order has already shipped, you must contact the shipping carrier directly when the package arrives in your country. We are not responsible for any additional fees charged by the shipping company for address corrections or rerouting.
4. Customs and Import Duties
Buyers are responsible for all customs fees, import taxes, duties, and any other charges imposed by your country’s customs authorities. We have no control over these charges and cannot predict their amount. We are also not responsible for delays caused by customs processing.
5. Delivery Tracking
We will provide tracking information once your order ships. It is your responsibility to monitor the tracking and ensure someone is available to receive the package. Please check the tracking regularly to stay informed about your delivery status.
6. Customer Support
For any questions, concerns, or issues, please contact us directly with a message. We will respond within 24 hours during our working hours:
- Monday – Friday
- 9:00 AM – 5:00 PM
- US Pacific Time
7. Limitation of Liability
Our liability is limited to the purchase price of the product. We are not responsible for indirect, incidental, or consequential damages arising from the use or inability to use our products.
8. Changes to Terms
We reserve the right to update these terms and conditions at any time. Changes will be effective immediately upon posting to our website.
By completing a purchase, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.